Transforming Pharmacy Services: Unleashing the Power of Self-Service Terminals

Welcome to the first installment of our blog series on self-service terminals for pharmacies. As an already established leader in self-service terminal solutions in the medical field in Latvia, we at Tapbox see that we are ready to extend our expertise to the pharmacy sector. We see that this sector would highly benefit from our experience in a similar field in implementing self-service solutions.

But why? In this blog post, we will explore the myriad functionalities offered by self-service terminals and delve into how they can revolutionize the pharmacy store experience. By leveraging the power of these advanced solutions, pharmacies can enhance operational efficiency, provide convenience to customers, and offer round-the-clock service. Join us as we embark on this journey of innovation and transformation.

Medication Dispensing – Empowering customers to take control of their health

An Extensive Range of Health and Wellness Products at Customers Fingertips

Self-service terminals redefine the way customers access medications, vitamins, and health and wellness products. By incorporating intuitive touch-screen interfaces, these terminals provide an extensive range of options, allowing customers to browse, compare, and select products according to their specific needs. From allergy relief to pain management, customers can explore a comprehensive inventory, ensuring they find the right solution for their health concerns. With the ability to effortlessly purchase over-the-counter medications, customers gain a sense of empowerment and autonomy over their health decisions. Seamlessly accomplished through additional purchases and thoughtful up-sells, the device consistently presents opportunities for additional products based on customers specific needs, ensuring that no valuable suggestions are ever overlooked.

Access to Detailed Product Information for Informed Choices

One of the standout features of self-service terminals is their ability to provide customers with comprehensive product information. Through the touch-screen interface, customers can access detailed descriptions, dosage instructions, and potential side effects of various medications. This information empowers customers to make informed decisions about their health and wellness, ensuring they choose the most suitable products for their specific needs. By promoting a deeper understanding of medications, self-service terminals contribute to enhanced health literacy among customers. With the convenience of a simple tap, customers can effortlessly access the necessary information without causing any friction, eliminating the need to ask multiple questions while there may be a queue of people behind them. This self-service approach reduces social pressure and allows customers to view their own orders, significantly reducing the likelihood of errors.

Prescription Pick-up – Streamlining the Medication Collection Process

Swift and Efficient Retrieval of Prescriptions

Gone are the days of waiting in long queues to collect prescription medications. Self-service terminals streamline the prescription pick-up process, ensuring a swift and efficient experience for customers. With a simple authentication process, customers can access their prescriptions through the terminal. By automating the retrieval of medications, self-service terminals minimize wait times, allowing customers to quickly obtain their prescriptions and continue with their day. This seamless experience promotes customer satisfaction and loyalty, while also freeing up pharmacy staff to focus on other critical tasks.

Expert Guidance When Needed

While self-service terminals enable autonomous prescription pick-up, they also offer the option for customers to seek assistance from pharmacists if required. The terminals can be equipped with video call features, enabling customers to connect with a pharmacist in real-time for personalized advice or to address any concerns they may have. This unique blend of self-service convenience and human interaction ensures that customers receive the necessary guidance, fostering trust and strengthening the pharmacist-patient relationship.

Health Information – Empowering Customers with Knowledge

A Wealth of Knowledge at Your Fingertips

Self-service terminals serve as invaluable sources of health information, empowering customers to make informed decisions about their well-being. Customers can access a vast repository of health-related content, including medication details, potential side effects, and information about specific health conditions. This comprehensive knowledge base equips customers with the information they need to understand their health concerns, treatment options, and potential interactions between medications.

Promoting Health Literacy and Patient Empowerment

By providing easy access to accurate and reliable health information, self-service terminals contribute to the promotion of health literacy. Customers can educate themselves about their conditions, medications, and overall wellness, leading to improved self-care and proactive health management. Empowering customers with knowledge

As we have already had several successful cases of implementing self-service in the medical field, more specifically hospitals and other medical institutions of Latvia, we see that it really is changing the way hospitals manage their workflow. In the first months of implementing self-service, patient wait times decreased compared to the regular registry. The hospital’s administrative work for patient processing has decreased .

Apart from that it has enabled hospitals to better understand the patient needs thus giving the healthcare facility to make data-driven decisions. Compared to pharmacies, that can give the staff valuable information on what are the customer tendencies and needs and report the results accordingly. Self-service can also provide patients with a greater sense of privacy as they enter their own information without having to share it with hospital staff. Same goes for pharmacies as the information of medical history is a delicate subject for a lot of customers and they might not be very comfortable to share it with a pharmacist at the counter where there also might be other customers cueing. That way it also encourages patients to seek the help they need more often knowing that ordering of the medicine will be a process of comfort. 

About the privacy benefits and overall safeguarding of confidentiality we will discuss in the part 2 of this blog series of Unleashing the self-service solutions in pharmacy business. In the meantime don’t forget to follow us on LinkedIn and Facebook so you don’t miss out when we post this and following blog posts!

Our self service kiosks at Riga East Clinical University Hospital, Riga, Latvia, one of the leading and biggest hospitals in Latvia.

Self-service terminals have the potential to revolutionize the pharmacy industry by providing a comprehensive array of convenient services that cater to the evolving needs of both customers and businesses. These innovative terminals act as a gateway to enhanced customer experiences, streamlining processes and empowering individuals to take control of their healthcare journey. By leveraging cutting-edge technology and intuitive interfaces, self-service terminals offer a transformative shift in the way pharmacies operate, fostering efficiency, accessibility, and seamless interactions.

To discuss self-service solution possibilities for your business, please get in touch with us today, and one of our team members will be more than happy to advise you!

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