SSS allow people to use technology to access information and perform routine tasks without requiring the assistance of a live customer service representative, most commonly in the form of computer terminals that give customers access to specific information, such as inventory availability, menus, buying/selling and more.
Every people related industry can benefit from self-service solutions. It starts with understanding the customer journey, possible productivity improvements and defining positions that can benefit the most. Both, short and long term strategies are supported with this approach.
Tapbox provides a full range of self-services solution development: design, procurement, software development, and maintenance. Our approach allows precise response to business needs and enables integration with existing business systems. We work with the highest quality self-service kiosk producers in Europe.
Implementation of interactive maps to help people coordinate in large supermarkets as well as complex surroundings such as nature parks, museums or theme parks.
Effective management of queues, on spot payment option and internal system configuration for all processes. A much faster and safer way to manage centre visitors.
Self-service terminals are used for more than one cutomer journey touchpoints. Tickets buying, online purchased ticket printing, seating selection, browsing of latest movies, as well as shopping for popcorn, drinks or sweats.
Restaurants, coffee shops, fast food restaurants and other on spot food ordering establishments. Proven worldwide usage of self service terminals increase both the order amounts as well as service speed, avoiding people standing in lines.
On spot betting options, that can be placed on self-service kiosks. Live scores and current information of sporting events. Such kiosks can be widely used in different areas as sports bars, at the place of event or casinos.
Usage of self service terminals to substitute a receptionist. Improving efficiency of demand and avoiding any kind of emotion or delay.