Self-service functionality for museums

Interactive digital kiosks are swiftly becoming a staple in various business sectors, including shopping malls and healthcare. Now, museums are recognizing their potential to enhance the visitor experience. These versatile and indispensable tools are gaining popularity worldwide, with the global interactive kiosk market valued at $14.76 billion in 2018, and it’s projected to soar to an impressive $32.5 billion by 2027.

In today’s world, marked by a heightened focus on health and safety, interactive digital kiosks have assumed an even more pivotal role. They allow businesses and organizations to continue their operations while minimizing human contact, a critical consideration in the current climate. Furthermore, these kiosks have a knack for boosting customer and visitor engagement, all while granting individuals the autonomy to explore and interact at their own pace.

Given these compelling advantages, the question arises: How can museums harness the potential of interactive digital kiosks to elevate the customer experience? In this article, we’ll navigate the intricacies of this transformation.

Functionalities for Self-Service Kiosks in Museums

  1. Ticketing and Entry: Self-service kiosks simplify the ticketing process, allowing visitors to purchase tickets, select exhibit preferences, and print or display e-tickets for entry. This reduces long lines and offers a seamless start to their museum journey.
  2. Interactive Maps: Kiosks can provide interactive maps with real-time information on exhibit locations, upcoming events, and points of interest within the museum like facilities. Visitors can easily plan their route and navigate the museum efficiently without the need to ask someone for directions thus getting a sense of independence.
  3. Audio Guides: Integrated audio guide functionalities allow visitors to select their preferred language and access detailed information about each exhibit, artist, or artifact. Self-service kiosks can be a good use not only as an extension of exhibits providing a more interactive experience but also as an administrative tool that helps with booking an audio guide as a part of ticketing and entry process. These guides can also provide supplementary multimedia content such as videos and interviews.
  4. Augmented Reality (AR): Some museums are incorporating AR experiences through self-service kiosks. Visitors can not only use their smartphones or AR glasses to enhance their understanding of exhibits with immersive content, animations, and historical reconstructions, but also use self service kiosks as a way to display features of augmented reality within the exhibitions. 
  5. Virtual Tours: For remote or virtual visitors, museums can offer self-service kiosks equipped with virtual reality (VR) or 360-degree video experiences. This allows individuals to explore museum collections from distant locations. That can be helpful as an advertisement tool if a museum has many branches with different locations for each building. That way visitors can have a peek of what to expect in other museum’s branches as well. 
  6. Membership and Donations: Visitors can conveniently sign up for museum memberships, renew existing ones, or make charitable donations via self-service kiosks, promoting ongoing support for the institution.
  7. Accessibility Features: Museums can cater to diverse audiences by incorporating accessibility features in kiosks, such as adjustable font sizes, audio descriptions, and sign language video guides.
  8. Visitor Feedback: Kiosks can gather visitor feedback through surveys or quick ratings, helping museums assess the quality of their exhibits and services for continuous improvement.

Benefits of Self-Service Kiosks in Museums

Implementing self-service kiosks in museums offers a range of benefits:

  1. Enhanced Visitor Experience: Self-service kiosks empower visitors to tailor their museum visits, providing a more personalized and engaging experience.
  2. Efficiency: Kiosks reduce lines and waiting times, allowing museums to serve more visitors efficiently, especially during peak hours.
  3. Accessibility: Kiosks can be equipped with features that make museums more accessible to people with disabilities, ensuring inclusivity.
  4. Cost Savings: Automating ticketing and certain information dissemination processes can reduce staffing needs, leading to potential cost savings.
  5. Data Insights: The data collected through kiosks can provide valuable insights into visitor preferences, helping museums refine their exhibits and services.
  6. Remote Engagement: Virtual and AR experiences expand a museum’s reach, allowing them to engage with remote or international audiences as well as helps with popularization of the museum. 

In conclusion, interactive digital kiosks are not just a technological trend but a powerful tool that can significantly enhance the museum experience. By carefully integrating these kiosks into their facilities and curating engaging content, museums can attract more visitors, provide an immersive learning experience, and stay relevant in our increasingly digital world. Embracing this technology is not just a leap into the future; it’s an investment in the preservation and promotion of art, culture, and knowledge for generations to come.

To discuss self-service solution possibilities for your business, please get in touch with us today, and one of our team members will be more than happy to advise you!

Self-service benefits in car rental

Car rental services have come a long way since their inception, evolving from traditional rental agencies with paperwork and long queues to convenient online booking platforms. However, the latest trend in the industry is physical self-service solutions, which promise to change the way we rent vehicles. In this blog, we’ll explore the emergence of self-service solutions in the car rental industry and how they are changing the game for both customers and rental companies.

The Evolution of Car Rentals

Car rentals have always been a popular choice for travelers and individuals in need of temporary transportation. In the past, the process was often characterized by time-consuming paperwork, face-to-face interactions, and limited vehicle availability. With the advent of the internet, online booking platforms transformed the industry by allowing customers to reserve vehicles in advance and streamline the check-in process. That has mostly changed because of the rapidly growing popularity in everyday car share rentals where you can simply unlock the car in any location with the help of an app and get going. 

What role does Self-Service kiosks have in this?

Self-service solutions in the car rental industry involve the use of technology and automation to provide customers with a seamless and convenient rental experience. These solutions eliminate the need for lengthy paperwork and interactions with rental agents, allowing customers to pick up and drop off their rental vehicles independently. It also makes it easier for companies to automate the process thus removing the need for additional staff at every rental premise, especially if the premise is a place of remote location. Here are some key components of self-service solutions:

1. Self-Service Kiosks: Rental companies are installing self-service kiosks at their locations, where customers can check in, verify their identity, and receive their rental vehicle keys and documents. These kiosks often include touchscreen interfaces and barcode scanners to streamline the process.

2. Mobile Apps: Many rental companies now offer mobile apps that allow customers to book, unlock, and start their rental vehicles using their smartphones. These apps also provide important information about the rental, such as fuel levels and vehicle condition.

3. Keyless Entry: Some car rental companies have adopted keyless entry systems, enabling customers to access their rental vehicles with a digital key or PIN code, eliminating the need for physical keys.

As our main profile are self service kiosks, let’s delve in detail on them.

Benefits of Self-Service kiosks

The implementation of physical self-service solutions in the car rental industry offers numerous benefits to both customers and rental companies:

1. Convenience: Customers can save time by skipping long queues at rental counters and complete the entire rental process quickly and independently.

2. Flexibility: With 24/7 access to rental vehicles, customers can pick up and drop off cars at their convenience, even outside of regular business hours. That also frees companies from needing a staff to streamline the process. 

3. Reduced Costs: Rental companies can reduce staffing needs at physical locations, leading to potential cost savings that can be passed on to customers.

4. Enhanced Security: Digital key systems and mobile apps often incorporate advanced security features, reducing the risk of theft and fraud.

5. Streamlined Operations: Self-service solutions can help rental companies better manage their vehicle fleets, leading to improved logistics and maintenance.

Self-service solutions are reshaping the car rental industry by offering unprecedented convenience, flexibility, and efficiency. As these technologies continue to evolve, they have the potential to redefine how we think about renting vehicles. Whether it’s through self-service kiosks, mobile apps, or keyless entry systems, these innovations are making car rental experiences smoother and more enjoyable for customers while benefiting rental companies in various ways. As a traveler or someone in need of temporary transportation, embracing these self-service options can enhance your mobility and overall experience.

To discuss self-service solution possibilities for your business, please get in touch with us today, and one of our team members will be more than happy to advise you!

Self-Service Solutions in Transportation

The world of transportation has seen a remarkable transformation in recent years, driven by technology and changing consumer expectations. One of the most significant advancements has been the integration of self-service solutions, which are revolutionizing travel experiences for passengers worldwide. From booking tickets to navigating through transportation hubs and managing various modes of transport, self-service kiosks have made transportation more convenient, efficient, and user-friendly than ever before. Here are some of the types of self-service kiosks that have been introduced in the industry of transportation.

Self-Service Ticketing Kiosks

Self-service ticketing kiosks are the norm nowadays. Passengers can easily purchase tickets, check schedules, and select seating preferences at these kiosks. Whether at train stations, bus terminals, or ferry docks, these kiosks empower travelers to take control of their journeys and avoid long lines at ticket counters.

Automated Check-In and Boarding Kiosks

Passengers can use these kiosks to print boarding passes, select seats, and even check their baggage. Additionally, self-service boarding kiosks allow travelers to scan their boarding passes and proceed through security checks and gate boarding efficiently.

Automated Baggage Drop Kiosks

Passengers can tag and weigh their bags, print baggage tags, and drop them off at these kiosks, reducing wait times and enhancing the overall airport experience.

Transportation Information Kiosks

Transportation hubs, such as airports, train stations, and bus terminals, are equipped with information kiosks that provide real-time updates on schedules, delays, gate changes, and directions. Travelers can easily access the information they need to navigate these hubs seamlessly.

Biometric Authentication Kiosks

Biometric kiosks, like facial recognition and fingerprint scanning kiosks, are being deployed at transportation facilities to enhance security and efficiency. Passengers can use these kiosks to authenticate their identities, speeding up the boarding and security processes.

Self-Service Check-Out Kiosks for Rental Services

In the realm of rental services, self-service kiosks have streamlined the process of renting bicycles, scooters, cars, and more. Travelers can locate and rent vehicles at their convenience, eliminating the need for lengthy paperwork and in-person interactions.

In-Transit Services Kiosks

Transportation providers are increasingly incorporating self-service kiosks for passengers to order food, beverages, and entertainment options during their journeys. These kiosks enable travelers to customize their in-transit experience and access onboard amenities easily.

Smart Transportation Hubs

Transportation hubs are evolving with the integration of self-service kiosks. These hubs feature automated ticket vending kiosks, self-service baggage drop kiosks, and real-time information kiosks that enhance the overall passenger experience. Smart luggage handling systems further optimize the transportation process.

Self-service solutions in transportation, are reshaping the way we travel. These kiosks have not only made the journey more convenient and efficient but have also empowered passengers with greater control and flexibility. As technology continues to advance, we can expect even more innovative self-service kiosks to further revolutionize the travel experience. From automated baggage drop kiosks to biometric authentication kiosks, the future of transportation promises to be more seamless and enjoyable than ever before, benefiting passengers using trains, buses, ferries, and airports alike. Embracing these advancements will ensure that the travel industry continues to evolve to meet the ever-changing needs and expectations of passengers worldwide.

To discuss self-service solution possibilities for your business, please get in touch with us today, and one of our team members will be more than happy to advise you!

Do the elderly use self-service devices?

The digital age has ushered in a new era of convenience, with self-service solutions becoming increasingly prevalent in various aspects of our lives. From self-checkout kiosks at grocery stores to online banking, these solutions aim to streamline processes and enhance user experiences. But there’s a common stereotype that older individuals are hesitant or unable to adopt these technologies. As more and more Gen-Z individuals start to become a big part of the consumer market less and less focus is turned to older generation preferences of interaction. Is this perception accurate? 

Understanding the Perception

It’s not uncommon to hear people say that older individuals are resistant to technology, particularly self-service solutions. While this perception is rooted in some truths, it’s important to recognize that it’s not a one-size-fits-all scenario. While there may be barriers such as unfamiliarity and discomfort with new technology, many older adults are embracing self-service solutions once they understand the benefits.

According to a survey conducted by AARP, a leading organization advocating for older adults, about 60% of individuals aged 65 and older in the United States regularly use the internet. That has increased as COVID-19 pandemic arose. While this statistic may not be surprising, what’s interesting is that a significant portion of this demographic engages in online activities such as email, online shopping, and even social media. This indicates a growing openness to digital platforms. Another study by Pew Research Center’s revealed that older adults are increasingly adopting smartphones. In fact, smartphone ownership among those aged 65 and older saw a considerable increase over the past decade. 

So what about self-service devices?

One of the best examples of successfully implementing self-service solutions in an industry is ATM’s. Everybody uses them regardless of their age. Although mostly used by younger generations self-check-outs in stores is also something that changes how the stores are functioning. 

The key to attracting everyone to use self-service devices is to make it easier to use them. Several financial institutions have developed user-friendly mobile apps with seniors in mind. These apps boast simplified interfaces, larger fonts, and intuitive features tailored to the older generation’s preferences. Such initiatives have shown promising results in bridging the technology gap among older individuals and promoting self-service banking. Same goes for physical devices installed in stores or other establishments. 

Some of the functions that would help to use these devices better for the seniors:

  1. Clear and Large Fonts: Use legible fonts and ensure that text is displayed in a sufficiently large size to accommodate seniors with visual impairments.
  2. High Contrast and Clear Icons: Utilize high contrast color schemes and clear icons to improve visibility and make navigation more intuitive for users with varying levels of vision.
  3. Simple Interface: Keep the interface straightforward and avoid clutter. Reduce the number of options displayed at once to prevent overwhelming users.
  4. Voice Commands: Incorporate voice recognition technology to allow users to navigate and interact with the device using spoken commands, making it easier for those with mobility issues.
  5. Touchscreen Sensitivity: Adjust the touchscreen sensitivity to prevent accidental selections, catering to users who may have difficulty with fine motor control.
  6. Tactile Feedback: Implement tactile feedback mechanisms, such as haptic vibrations or audible cues, to provide confirmation for actions taken on the device.
  7. Assistance Options: Include accessible help menus, tooltips, or video tutorials that guide users through the process step-by-step if they encounter difficulties.
  8. Physical Accessibility: Ensure that devices are at an appropriate height and angle for easy access by individuals who may use mobility aids like wheelchairs or walkers.
  9. Assistive Technology Compatibility: Ensure compatibility with common assistive devices, such as screen readers, magnification software, and switch controls.
  10. Clear Instructions: Provide clear and concise instructions at each step of the process, making it easy for users to understand how to use the device.
  11. Customizable Settings: Allow users to adjust settings, such as font size, color themes, and interaction preferences, to suit their individual needs.
  12. Gesture and Motion Recognition: Incorporate intuitive gestures and motion recognition for navigation, catering to users who may be more comfortable with natural movements.
  13. Timeout Adjustments: Extend the timeout period for interactions, giving elderly users ample time to complete tasks without feeling rushed.
  14. Emergency Assistance: Include prominent emergency buttons that connect users to support personnel or services if they require immediate assistance.
  15. Feedback and Confirmation: Provide clear visual and auditory feedback to confirm actions, helping seniors feel confident about the selections they make.
  16. User Testing: Conduct usability testing with elderly individuals to gather feedback and make iterative improvements to the device’s design.

With these functions it can make it easier for seniors to help use the self-service device. That way they become more inclusive not only to the seniors, but also other groups of people that may find it difficult to use these devices at first glance. Particularly in healthcare facilities like hospitals or pharmacies, where the need for efficient services is critical. 

Although most of the seniors still tend to like more face-to-face communication over self-service, studies show that COVID-19 pandemic was a real turning point for older generations to choose self-service options as well. Shopping online or visiting a doctor via video call to reduce risk of catching the virus staying too long inside or waiting in the line was something they appreciated during that time. And now that pandemic is over they associate these solutions with the benefits they remember from that time.

Other Benefits of Self-Service Solutions for the seniors:

Independence: Self-service solutions empower older generations to manage tasks independently, fostering a sense of self-reliance and confidence.

Convenience: Accessing services and information online saves time and effort, eliminating the need for physical travel and long queues which might be exhausting.

Safety: Especially relevant during the COVID-19 pandemic, self-service options provide a safer way for seniors to fulfill their needs without exposing themselves to crowded spaces.

Customization: Many self-service platforms allow users to personalize their experiences, catering to individual preferences and accessibility needs.

The narrative that the elderly shy away from self-service solutions is gradually fading as technology becomes more integrated into our daily lives. While there are challenges to overcome, reports and studies indicate a growing acceptance and adoption of technology among the elderly. By recognizing their unique needs and preferences, businesses and institutions can develop more inclusive and user-friendly self-service solutions that cater to this demographic.

As we continue to witness the evolution of technology, it’s heartening to see people of all ages embracing the advantages of self-service solutions. It’s a reminder that innovation has the power to bridge gaps and enhance lives across generations.

To discuss self-service solution possibilities for your business, please get in touch with us today, and one of our team members will be more than happy to advise you!

Self-Service: What to Expect in the Coming Years?

Self-service is the modern way of helping customers. It fits perfectly with how people in the 21st century like to do things. Nowadays, many customers prefer to use self-service instead of talking face-to-face or in person. They want to solve problems on their own instead of asking someone else for help. The idea of quickly fixing a problem by yourself is very appealing in today’s fast paced world. It totally makes sense that self-service is not going away – in fact, it’s only going to become more popular. Self-service market is only growing. Businesses are seeing this and adding self-service options to make their customers happier.

From automated checkouts at grocery stores to interactive kiosks at airports, self-service technologies have revolutionized the way we interact with businesses and services. As we venture into the next few years, it’s essential to anticipate how the self-service industry will continue to evolve and shape our experiences. Let’s take a glimpse into the future and explore what we can expect in this dynamic landscape.

AI as a Tool for an Enhanced personalizition

Of course one of the most exciting developments in the self-service industry is the integration of advanced data analytics and artificial intelligence. With AI now being the most discussed technology improvement in the world, self-service systems will become more adept at analyzing customer behavior and preferences. This will lead to highly personalized experiences, where self-service kiosks and platforms can anticipate user needs and offer tailored recommendations. Imagine walking into your favorite coffee shop, and the self-service screen already suggests your preferred drink based on past orders.

Seamless Integration of Multiple Channels

The future of self-service is not limited to physical kiosks alone. Businesses are increasingly focusing on omnichannel strategies, which seamlessly integrate online and offline interactions. Expect to see self-service options that allow customers to start a transaction on their mobile device, continue it on a kiosk, and finalize it through a website—all while maintaining a consistent experience throughout.

Expanded Industry Applications

While self-service technology is already prevalent in sectors like retail, travel, and hospitality, its influence is expected to extend to new industries. Healthcare, for instance, see the implementation of self-service kiosks for patient check-ins and prescription pickups. We already see that this is catching up with the healthcare industry and soon there will be even more industries that will see the benefits of self-service devices. Similarly, education might adopt self-service platforms for enrollment processes and course registration, streamlining administrative tasks and reducing wait times.

Enhanced Security Measures

As self-service systems handle more sensitive information, such as payment details and personal data, cybersecurity will be a paramount concern. In the coming years, self-service technology will likely incorporate more robust security features, such as biometric authentication (fingerprint or facial recognition) and advanced encryption protocols, to ensure the protection of user data. This is also one of the driving forces of self-service device rising popularity – they can provide more privacy.

Integration of Virtual Assistants

Virtual assistants and chatbots have already made their mark in customer support, and their integration with self-service platforms is a natural progression. These AI-powered assistants will offer real-time guidance and support as users navigate through self-service processes, making the experience more intuitive and user-friendly.

Continued Evolution of Payment Methods

The way we pay for goods and services is constantly evolving, and self-service technology is poised to keep up with these changes. Expect to see more options for contactless payments, mobile wallets, and even experimental technologies like biometric payments, where your fingerprint or retina scan could replace traditional payment methods.

In conclusion, the self-service industry is on the cusp of significant transformation in the coming years. With advancements in technology, increased personalization, integration across channels, self-service experiences are set to become more convenient, efficient, and user-friendly than ever before. As businesses continue to adapt and innovate, consumers can look forward to a future where self-service solutions cater to their needs while enhancing overall customer experiences.

To discuss self-service solution possibilities for your business, please get in touch with us today, and one of our team members will be more than happy to advise you!

Kudos to Rimi Baltic

This is the first post in a blog series that discusses good and bad self-service solutions. If you have noticed an interesting self-service solution—whether neutral, good, or bad—feel free to leave a comment below or contact us. We would like to evaluate and discuss it here.  

In this post, we talk about the leading Baltic retailer—Rimi Baltic. It was the first in the Baltic states to introduce self-service scanners at its stores. This means that customers scan all products themselves as they shop instead of checking out through cashiers.

How does it work?

You can watch the video below for details, but here are the basic steps:

  1. Activate a scanner by tapping a loyalty card at the sensor shelf
  2. Scan each product while shopping
  3. Leave the scanner near the exit
  4. Tap the loyalty card again in the self-checkout area
  5. Pay with a credit card

Why does this deserve Tapbox kudos?

Kudos #1 – Though most industries claim they are going mobile or contactless, adding self-service, or otherwise modernizing, for large companies, these are often just buzzwords. Rimi was the first to launch this service in the Baltics, so kudos for its bravery!

Kudos #2 – Self-service scanners will boost Rimi’s brand value and customer loyalty (read more about such benefits in this blog post). Why? This innovation saves a lot of time, and time is a valuable resource nowadays. Shoppers save time because products go right into their bags (no need to move them from shelves to basket to belt/scanner to shopping bag)—that’s it! The next time shoppers touch their products is when they return home. 

Kudos #3 – It is faster and more efficient than self-checkout alone because shoppers can scan barcodes right at the shelf, simply entering the number of items taken. We all know how hard it can be to find barcodes on packaging. With self-service scanners, these are no longer needed because barcodes can be scanned from the tags on the shelf. 

Kudos #4 – There are no checkout lines! Why? Because paying takes 15 seconds. Shoppers checking out are not searching for barcodes on packages or moving products from baskets to bags (this is done while shopping).

Conclusion

The self-service scanner innovation is not rocket science, nor is it especially new. But one need not reinvent the wheel to make major improvements. So, kudos to Rimi for making our lives easier! Psst—if you own a store and want to provide better service to your customers, we can help.

More about Rimi

Rimi Baltic is one of the leading retailers in Baltic States and is represented in Estonia, Latvia and Lithuania.  They are part of ICA Gruppen – leading retail organization in the Nordic region with more than 270 stores and 12 000 employees. In Baltics they operate with five food retail store formats – Rimi Hypermarkets, Rimi Supermarkets, Mini Rimi, Express Rimi and E-commerce.

– Rimi Eesti Food with more than 80 stores (https://www.rimi.ee/) 
– Rimi Latvia with more than 125 stores (https://www.rimi.lv/)
– Rimi Lietuva with more than 60 stores (https://www.rimi.lt/)

Rimi Baltic Group Headquarter office is located in Riga, Latvia

To discuss self-service solution possibilities for your business, please get in touch with us today, and one of team members will be more than happy to advise you!

Can we just open our web page on the kiosk?

This is a question we receive often enough to warrant an in-depth analysis of the topic to clarify if and when reusing your existing web application for a self-service solution is workable. The question arises because of two common misconceptions:

  1. This is how self-service solutions work in general.
  2. The web application does “most of what’s needed;” we just need to add payments to it.

Evolution of self-service

As soon as self-service became technically feasible, organizations realized that introducing it might dramatically improve efficiency and user satisfaction in almost any line of business. The general solutions provided can roughly be divided into two sets:

  1.  Systems developed to integrate with a specific range of peripheral devices and remote systems to provide a particular service. An example is public transportation ticketing solutions. These need to accept cash and card payments, print tickets on a specific type of paper, read and update information on electronic cards, and retrieve up-to-date ticketing information from other systems.

When using these systems, it becomes evident that they don’t reuse web applications for their user interfaces—not least because the user interfaces are often clunky, hard to use, and not very modern looking. However, the reason why this is the case is sound. An application that resides on the machine and has access to system devices directly is best when developing such peripheral-heavy user workflows.

  1. The other set of solutions comprises systems initially developed as information kiosks. These were intended to open an existing company website in a browser suitable for use in public locations. And do nothing else, initially at least.

Eventually, information kiosk vendors caught on and realized that some interaction with peripheral devices is a must for almost any self-service system, be it accepting payments, printing out a slip, or scanning a bar code. To solve the technological conundrum that interaction with such devices must happen on the operating system level, vendors developed specific extensions for their locked-down browsers that would respond to specific hooks invoked by the opened website and provide a predefined overlay for interacting with a given peripheral device.

While this technical solution is very admirable, given the constraints, self-service systems built on such platforms do not align well with users’ expectations of modern user interface design.

Does it really do what’s needed?

Even in situations when a website in principle could be reused for a self-service solution, it is almost never suitable, as self-service solutions typically have requirements that diverge from requirements of a web solution in major ways;

  1. First is the user interface itself. Modern self-service solutions feature large, vertically oriented screens. No matter how responsive the web application design is, it is almost never suitable for such screen sizes and orientation.
  2. Second, self-service devices are mostly located near or at the target premises. This allows for location-specific configuration, including differing product sets, adjusted user workflows, or even completely separate user interfaces and branding. Even if at first glance this is not a concern, the flexibility to accommodate such desires in the future is invaluable.
  3. Third, good self-service systems feature administration areas where real-time device monitoring, configuration, and over-the-air software updates can be performed. Additionally, usage statistics may be gathered. To fully leverage the potential of such systems, a dedicated user interface application is required.
  4. Last, but not least, depending on your industry and self-service use, additional regulatory requirements may apply to on-premise applications.

However, these requirements don’t necessarily mean that any digital asset or system reuse is impossible. If the web application is built in a way such that it relies for most of its business logic on a back-end application programming interface or uses an in-house or procured electronic resource management system, such APIs can often be re-used for a self-service solution along with some digital assets from the company brand book. The point is that striving to reuse the user interface application itself is rarely a good, workable, or even a cheaper solution.

Self service as a distinct platform

For best results, self-service solutions must be developed with all the above kept in mind. By necessity, self-service is a distinct platform of its own, with requirements and required technological solutions different from those of other platforms, be they web, mobile, or desktop.

A self-service solution is often a significant investment based on the hardware costs alone. Neglecting to treat the associated development effort with due diligence will result in low user satisfaction, underwhelming system performance , high maintenance, and ultimately—sunk costs.

To discuss what platform would be best for your kiosk, please get in touch with us today, and one of our technical experts will be more than happy to advise you!

9 tips how to design perfect UX for self service kiosk

Each self service project is unique – it can be affected by environment around the kiosk, also the product or service one is trying to sell, the client expectations matters but here are the most important user experience designing tips and tricks we have learned from analysing our and other projects:

  1. Make it dead simple. Because I said so and simplicity sells 🙂  Don’t add features unless they’re genuinely needed. Revise and make it more simple.
  2. Bigger is better 🙂 Make buttons large, forms large, everything large. You do not want to annoy clients in public when they cannot press the button or field. Consider increasing the clickable areas also around the objects for a few pixels as well.
  3. Minimise hand movement. Make sure that users do not need to touch the top/bottom/left/right of the screen after each step. Minimal hand movement is key to success when we speak about screens larger than 20’’ (remember that this is very different from mobile UX where almost any user can reach any corner of the screen with a thumb).
  4. Consider the average height of the user (Pro tip – kids tend to be shorter than adults for example and cannot reach the products on top) and do not forget about accessibility features. This should be considered at the beginning.
  5. Avoid typing. Typing on a kiosk is annoying. Autocomplete or suggestions could be a solution to make it more comfortable if unavoidable
  6. There is no hover. Objects that are clickable should look clickable because there is no pointer or hover effect. Also non-clickable objects should not look like one 🙂 
  7. Consider the environment. Light places can be fixed with a higher brightness screen but it should come together with more contrast as well. While sound can be of great assistance to users but it can annoy some users or be missed in loud places.
  8. No search. If you think you need a search most probably the UX is bad. Users usually give up than use search because of reason #5.
  9. Auto log-out. Users do not close their sessions at kiosks but simply go away. To avoid the next user a bad experience, integrate auto log-off or sensor that detects when to start a new session.

To discuss the various UX options for your digital kiosk, please get in touch with us today, and one of our friendly experts will be more than happy to advise you!