The Process
Idea / Vision
Everything begins with an idea. A vision of better customer experience, more streamlined service, and a more efficient business. This is the best moment to contact Tapbox.
Requirement specification
Working together with you, Tapbox will determine the relevant functional, non-functional, user, as well as business requirements that your self service solution must fulfill.
System development
Following the requirement specification, Tapbox will create a development roadmap, initiate hardware procurement, and start development of your self service system.
Acceptance and Delivery
A pilot installation will be carried out in order to assess the system and ensure it aligns with your expectations. Afterwards, the system will be rolled out to production.
Maintenance
Tapbox will support your self service system with further updates both within the warranty period and afterwards.
Requirement specification (expanded)
Together with you, Tapbox will research project specifics, including necessary integrations with your or third-party systems, hardware and software requirements, business requirements, regulatory compliance requirements of your industry, and any other details specific to your company, industry, or vision.
Development (expanded)
Tapbox will create a UI/UX application according to your requirements either working with your in-house designers, or a Tapbox designer according to your brandbook. Furthermore, any necessary tailoring of the Tapbox core system will be done in order to support all applicable requirements.
Maintenance (expanded)
The journey doesn’t end with deployment. Functional needs and third-party integrations may change, hardware components may have new firmware versions released, and the original vision may be developed further. Tapbox will support the deployed system with regular software updates, both, within the warranty period, as well as after it.
